Dynamic staffing in a telephone call center aiming to immediately answer all calls (Q1306449)
From MaRDI portal
 | This is the item page for this Wikibase entity, intended for internal use and editing purposes. Please use this page instead for the normal view: Dynamic staffing in a telephone call center aiming to immediately answer all calls |
scientific article; zbMATH DE number 1347260
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Dynamic staffing in a telephone call center aiming to immediately answer all calls |
scientific article; zbMATH DE number 1347260 |
Statements
Dynamic staffing in a telephone call center aiming to immediately answer all calls (English)
0 references
19 December 1999
0 references
server staffing
0 references
operator staffing
0 references
forecasting
0 references
predicting remaining call holding times
0 references
infinite-server models
0 references
nonstationary queues
0 references
telephone call centers
0 references
0 references
0 references
