Customer satisfaction analysis: identification of key drivers. (Q1420469)
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scientific article; zbMATH DE number 2035788
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Customer satisfaction analysis: identification of key drivers. |
scientific article; zbMATH DE number 2035788 |
Statements
Customer satisfaction analysis: identification of key drivers. (English)
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2 February 2004
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Customer satisfaction
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Kano theory
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Cooperative games
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Shapley value
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Attributable risk
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