A data-driven methodology for evaluating and optimizing call center IVRs (Q1857827)
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scientific article; zbMATH DE number 1871197
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | A data-driven methodology for evaluating and optimizing call center IVRs |
scientific article; zbMATH DE number 1871197 |
Statements
A data-driven methodology for evaluating and optimizing call center IVRs (English)
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19 February 2003
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call centers
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interactive voice response
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assessment
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user-centric design
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usability re-engineering
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cost-benefit analysis
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