Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center. (Q1872998)
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scientific article; zbMATH DE number 1912310
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center. |
scientific article; zbMATH DE number 1912310 |
Statements
Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center. (English)
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19 May 2003
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Queueing
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Staff dimensioning
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Resource sharing
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Call center design
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