Performance analysis of an inbound call center with skills-based routing (Q1881624)
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scientific article; zbMATH DE number 2106553
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Performance analysis of an inbound call center with skills-based routing |
scientific article; zbMATH DE number 2106553 |
Statements
Performance analysis of an inbound call center with skills-based routing (English)
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5 October 2004
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Call center
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Performance evaluation
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Impatient customers
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Flexible and specialized server
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Nonpreemptive priority queueing
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