Staffing call centers with impatient customers: refinements to many-server asymptotics (Q2917638)
From MaRDI portal
 | This is the item page for this Wikibase entity, intended for internal use and editing purposes. Please use this page instead for the normal view: Staffing call centers with impatient customers: refinements to many-server asymptotics |
scientific article; zbMATH DE number 6088889
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Staffing call centers with impatient customers: refinements to many-server asymptotics |
scientific article; zbMATH DE number 6088889 |
Statements
1 October 2012
0 references
call centers
0 references
impatient customers
0 references
square-root staffing
0 references
quality-and-efficiency-driven regime
0 references
Erlang A queueing model
0 references
Staffing call centers with impatient customers: refinements to many-server asymptotics (English)
0 references
