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Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services - MaRDI portal

Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services (Q3005673)

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scientific article
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English
Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services
scientific article

    Statements

    title
    Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services (English)
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    author
    K. S. Anand
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    M. Fazil Pac
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    publication date
    9 June 2011
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    zbMATH Keywords
    strategic customers
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    queueing games
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    service operations
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    cost disease
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    Identifiers

    zbMATH DE Number
    5905809
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    OpenAlex ID
    W2108252519
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