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Staffing of Time-Varying Queues to Achieve Time-Stable Performance - MaRDI portal

Staffing of Time-Varying Queues to Achieve Time-Stable Performance (Q3117693)

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scientific article
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English
Staffing of Time-Varying Queues to Achieve Time-Stable Performance
scientific article

    Statements

    title
    Staffing of Time-Varying Queues to Achieve Time-Stable Performance (English)
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    author
    Zohar Feldman
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    Avishai Mandelbaum
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    William A. Massey
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    Ward Whitt
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    publication date
    29 February 2012
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    zbMATH Keywords
    contact centers
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    call centers staffing
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    nonstationary queues
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    Identifiers

    zbMATH DE Number
    6010084
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    OpenAlex ID
    W2168136599
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