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Call Center Outsourcing: Coordinating Staffing Level and Service Quality - MaRDI portal

Call Center Outsourcing: Coordinating Staffing Level and Service Quality (Q3117695)

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scientific article
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English
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
scientific article

    Statements

    title
    Call Center Outsourcing: Coordinating Staffing Level and Service Quality (English)
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    author
    Z. Justin Ren
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    Yongpin Zhou
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    publication date
    29 February 2012
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    zbMATH Keywords
    call center outsourcing
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    staffing service
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    quality call center
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    contracting
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    Identifiers

    zbMATH DE Number
    6010087
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    OpenAlex ID
    W3123845009
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