Overflow Networks: Approximations and Implications to Call Center Outsourcing (Q3144410)

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Overflow Networks: Approximations and Implications to Call Center Outsourcing
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    Overflow Networks: Approximations and Implications to Call Center Outsourcing (English)
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    7 December 2012
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    overflow networks
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    cosourcing
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    heavy-traffic approximations
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    separation of time scales
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