A Psychological Perspective on Service Segmentation Models: The Significance of Accounting for Consumers’ Perceptions of Waiting and Service (Q4887761)
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scientific article; zbMATH DE number 913368
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | A Psychological Perspective on Service Segmentation Models: The Significance of Accounting for Consumers’ Perceptions of Waiting and Service |
scientific article; zbMATH DE number 913368 |
Statements
A Psychological Perspective on Service Segmentation Models: The Significance of Accounting for Consumers’ Perceptions of Waiting and Service (English)
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5 August 1996
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service ordering
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waiting cost
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psychological cost of waiting
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service schemes
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