Service performance evaluation using data envelopment analysis and balance scorecard approach: an application to automotive industry (Q513579)
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scientific article; zbMATH DE number 6692529
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Service performance evaluation using data envelopment analysis and balance scorecard approach: an application to automotive industry |
scientific article; zbMATH DE number 6692529 |
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Service performance evaluation using data envelopment analysis and balance scorecard approach: an application to automotive industry (English)
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7 March 2017
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performance measurement
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data envelopment analysis (DEA)
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balanced scorecard (BSC)
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automotive industry
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