Using Strategic Idleness to Improve Customer Service Experience in Service Networks (Q5166304)
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scientific article; zbMATH DE number 6308860
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Using Strategic Idleness to Improve Customer Service Experience in Service Networks |
scientific article; zbMATH DE number 6308860 |
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Using Strategic Idleness to Improve Customer Service Experience in Service Networks (English)
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26 June 2014
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strategic idleness
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threshold-based policy
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customer service experience
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service network
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