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Queueing model for call blending in call centers - MaRDI portal

Queueing model for call blending in call centers (Q5266780)

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scientific article; zbMATH DE number 6732530
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English
Queueing model for call blending in call centers
scientific article; zbMATH DE number 6732530

    Statements

    title
    Queueing model for call blending in call centers (English)
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    author
    Ger Koole
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    Sandjai Bhulai
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    publication date
    20 June 2017
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    Identifiers

    Mathematics Subject Classification ID
    90B22
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    90C90
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    60K25
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    zbMATH DE Number
    6732530
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    OpenAlex ID
    W2155555462
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