Call Center Staffing: Service-Level Constraints and Index Priorities (Q5278282)
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scientific article; zbMATH DE number 6744863
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Call Center Staffing: Service-Level Constraints and Index Priorities |
scientific article; zbMATH DE number 6744863 |
Statements
Call Center Staffing: Service-Level Constraints and Index Priorities (English)
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13 July 2017
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multiclass queues
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staffing
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priorities
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index rules
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service-level differentiation
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