Staffing and Control of Instant Messaging Contact Centers (Q5301130)
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scientific article; zbMATH DE number 6182953
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Staffing and Control of Instant Messaging Contact Centers |
scientific article; zbMATH DE number 6182953 |
Statements
Staffing and Control of Instant Messaging Contact Centers (English)
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2 July 2013
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many-server queues
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limited processor-sharing
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fluid models
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staffing and control
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