ANALYSIS OF A QUEUEING MODEL FOR A CALL CENTER WITH IMPATIENT CUSTOMERS AND AFTER-CALL WORK (Q5411600)
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scientific article; zbMATH DE number 6287879
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | ANALYSIS OF A QUEUEING MODEL FOR A CALL CENTER WITH IMPATIENT CUSTOMERS AND AFTER-CALL WORK |
scientific article; zbMATH DE number 6287879 |
Statements
ANALYSIS OF A QUEUEING MODEL FOR A CALL CENTER WITH IMPATIENT CUSTOMERS AND AFTER-CALL WORK (English)
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24 April 2014
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queue
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call centre
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abandonment
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after-call work
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performance evaluation
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