Examining the effects of customer service management (CSM) on perceived business performance <i>via</i> structural equation modelling (Q5430329)
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scientific article; zbMATH DE number 5220028
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Examining the effects of customer service management (CSM) on perceived business performance <i>via</i> structural equation modelling |
scientific article; zbMATH DE number 5220028 |
Statements
Examining the effects of customer service management (CSM) on perceived business performance <i>via</i> structural equation modelling (English)
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16 December 2007
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business process reengineering
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structural equation modelling
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customer service management
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perceived business performance
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banking industry
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