Balancing Agent Retention and Waiting Time in Service Platforms (Q6195145)
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scientific article; zbMATH DE number 7816853
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Balancing Agent Retention and Waiting Time in Service Platforms |
scientific article; zbMATH DE number 7816853 |
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Balancing Agent Retention and Waiting Time in Service Platforms (English)
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13 March 2024
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service operations management
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empirical research
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capacity management
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call centers
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