| Publication | Date of Publication | Type |
|---|
| Appointment-driven service systems with many servers | 2022-06-16 | Paper |
| Statistical theory powering data science | 2020-08-26 | Paper |
| Time-varying many-server finite-queues in tandem: comparing blocking mechanisms via fluid models | 2020-02-10 | Paper |
| Time-varying tandem queues with blocking: modeling, analysis, and operational insights via fluid models with reflection | 2018-11-02 | Paper |
| Performance-based routing | 2018-09-28 | Paper |
| Personalized queues: the customer view, via a fluid model of serving least-patient first | 2018-06-13 | Paper |
| Refined Models for Efficiency-Driven Queues with Applications to Delay Announcements and Staffing | 2017-12-15 | Paper |
| https://portal.mardi4nfdi.de/entity/Q3466709 | 2016-01-25 | Paper |
| Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback | 2016-01-22 | Paper |
| Excursion-Based Universal Approximations for the Erlang-A Queue in Steady-State | 2014-07-11 | Paper |
| Predicting the continuation of a function with applications to call center data | 2014-01-20 | Paper |
| Erratum to: Data-stories about (im)patient customers in tele-queues | 2013-12-09 | Paper |
| Abandonment versus blocking in many-server queues: asymptotic optimality in the QED regime | 2013-12-09 | Paper |
| Data-stories about (im)patient customers in tele-queues | 2013-12-09 | Paper |
| Queues with Many Servers and Impatient Customers | 2012-05-24 | Paper |
| Service-Level Differentiation in Call Centers with Fully Flexible Servers | 2012-02-29 | Paper |
| Staffing of Time-Varying Queues to Achieve Time-Stable Performance | 2012-02-29 | Paper |
| Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support | 2012-02-19 | Paper |
| Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers | 2011-11-24 | Paper |
| Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers | 2011-07-19 | Paper |
| Queues with Many Servers: The Virtual Waiting-Time Process in the QED Regime | 2011-04-27 | Paper |
| Simplified Control Problems for Multiclass Many-Server Queueing Systems | 2011-04-27 | Paper |
| Directional Derivatives of Oblique Reflection Maps | 2011-04-27 | Paper |
| Designing a call center with an IVR (interactive voice response) | 2010-11-22 | Paper |
| Workload forecasting for a call center: methodology and a case study | 2010-04-21 | Paper |
| Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cμ-Rule | 2009-07-17 | Paper |
| Dimensioning Large Call Centers | 2009-07-10 | Paper |
| Statistical Analysis of a Telephone Call Center | 2007-08-20 | Paper |
| Queueing systems with many servers: null controllability in heavy traffic | 2007-08-06 | Paper |
| A Brownian control problem for a simple queueing system in the halfin--whitt regime | 2006-09-21 | Paper |
| Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue | 2006-01-23 | Paper |
| The impact of customers' patience on delay and abandonment: some empirically-driven experiments with the \(\text{M/M}/n+G\) queue | 2004-10-05 | Paper |
| Scheduling a multi class queue with many exponential servers: asymptotic optimality in heavy traffic. | 2004-09-15 | Paper |
| Heavy traffic limits for queues with many deterministic servers | 2004-08-16 | Paper |
| Rational abandonment from tele-queues: nonlinear waiting costs with heterogeneous preferences | 2004-08-16 | Paper |
| Queueing models of call centers: An introduction | 2003-01-27 | Paper |
| On Pooling in Queueing Networks | 2002-08-07 | Paper |
| https://portal.mardi4nfdi.de/entity/Q2725608 | 2002-01-17 | Paper |
| A model for rational abandonments from invisible queues | 2001-04-03 | Paper |
| State-dependent stochastic networks. I: Approximation and applications with continuous diffusion limits | 2000-09-24 | Paper |
| Multi-armed bandits in discrete and continuous time | 2000-07-19 | Paper |
| Variably skewed Brownian motion | 2000-05-18 | Paper |
| Strong approximation for Markovian service networks | 1999-05-05 | Paper |
| Estimating characteristics of queueing networks using transactional data | 1999-01-17 | Paper |
| Server Staffing to Meet Time-Varying Demand | 1997-11-12 | Paper |
| Fluid and diffusion limits for queues in slowly changing environments | 1997-09-24 | Paper |
| Strong Approximations for Time-Dependent Queues | 1996-03-25 | Paper |
| From Project to Process Management: An Empirically-Based Framework for Analyzing Product Development Time | 1996-03-18 | Paper |
| Lévy bandits: Multi-armed bandits driven by Lévy processes | 1996-01-15 | Paper |
| https://portal.mardi4nfdi.de/entity/Q4843003 | 1995-08-16 | Paper |
| https://portal.mardi4nfdi.de/entity/Q4326619 | 1995-03-22 | Paper |
| https://portal.mardi4nfdi.de/entity/Q4315951 | 1995-01-31 | Paper |
| On Harris Recurrence in Continuous Time | 1994-12-19 | Paper |
| Discrete multiarmed bandits and multiparameter processes | 1994-04-21 | Paper |
| Regenerative closed queueing networks | 1993-01-16 | Paper |
| Stochastic discrete flow networks: Diffusion approximations and bottlenecks | 1992-06-27 | Paper |
| Discrete Flow Networks: Bottleneck Analysis and Fluid Approximations | 1992-06-25 | Paper |
| Optimal switching between a pair of Brownian motions | 1990-01-01 | Paper |
| https://portal.mardi4nfdi.de/entity/Q3354428 | 1990-01-01 | Paper |
| https://portal.mardi4nfdi.de/entity/Q3798562 | 1988-01-01 | Paper |
| Complete and symmetrically complete families of distributions | 1987-01-01 | Paper |
| Continuous multi-armed bandits and multiparameter processes | 1987-01-01 | Paper |
| Admissibility as a touchstone | 1987-01-01 | Paper |
| All admissible linear estimators of the mean of a Gaussian distribution on a Hilbert space | 1984-01-01 | Paper |
| Invariance principle for symmetric statistics | 1984-01-01 | Paper |
| Linear estimators and measurable linear transformations on a Hilbert space | 1984-01-01 | Paper |
| Symmetric statistics, Poisson point processes, and multiple Wiener integrals | 1983-01-01 | Paper |
| Optimal Entering Rules for a Customer with Wait Option at an M/G/1 Queue | 1983-01-01 | Paper |
| Optimal stopping and supermartingales over partially ordered sets | 1981-01-01 | Paper |
