The effects of the availability of waiting-time information on a balking queue
From MaRDI portal
Publication:1027606
DOI10.1016/j.ejor.2008.07.035zbMath1163.90424OpenAlexW1994957131MaRDI QIDQ1027606
Publication date: 30 June 2009
Published in: European Journal of Operational Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1016/j.ejor.2008.07.035
Related Items
On the optimal disclosure of queue length information, On strategic customers with correlated utility attributes: effects and information benefits, Equilibrium balking strategies in renewal input queue with Bernoulli-schedule controlled vacation and vacation interruption, Strategic customer behavior in a queueing system with delayed observations, Equilibrium queueing strategies in M/G/1 queues with the reference time effect, Optimal information disclosure policies in a strategic queueing model, Sharing delay information in service systems: a literature survey, Cascade equilibrium strategies in a two-server queueing system with inspection cost, Effect of information, uncertainty and parameter variability on profits in a queue with various pricing strategies, Equilibrium and optimal strategies to join a queue with partial information on service times, Strategic customer behavior in a queueing system with alternating information structure, Bounded rationality in clearing service systems, Equilibrium threshold joining strategies in partially observable batch service queueing systems, Equilibrium in a finite capacity \(M/M/1\) queue with unknown service rates consisting of strategic and non-strategic customers, Equilibrium and Socially Optimal Balking Strategies in Markovian Queues with Vacations and Sequential Abandonment
Cites Work
- Unnamed Item
- Unnamed Item
- To queue or not to queue: equilibrium behavior in queueing systems.
- Rational abandonment from tele-queues: nonlinear waiting costs with heterogeneous preferences
- “We Will Be Right with You”: Managing Customer Expectations with Vague Promises and Cheap Talk
- Analysis and Comparison of Queues with Different Levels of Delay Information
- Improving Service by Informing Customers About Anticipated Delays
- On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
- Optimal control of admission to a quenching system
- Network routing
- The Impact of Delay Announcements in Many-Server Queues with Abandonment
- Contact Centers with a Call-Back Option and Real-Time Delay Information
- The effects of information on a queue with balking and phase‐type service times
- INFORMATION AND UNCERTAINTY IN A QUEUING SYSTEM
- The Regulation of Queue Size by Levying Tolls
