An extended queueing control model for facilities with front room and back room operations and mixed-skilled workers

DOI10.1016/j.ejor.2008.08.013zbMath1163.90429OpenAlexW1963905576MaRDI QIDQ1027612

J. Christopher Beck, Daria Terekhov

Publication date: 30 June 2009

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.ejor.2008.08.013

zbMATH Keywords

queueingcross-trained workersfront room and back room operationsqueue control

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Related Items (3)

Difference equations approach for multi-server queueing models with removable servers ⋮ Retail store operations: literature review and research directions ⋮ Stability analysis of a two-station cascade queueing network

Cites Work

• Unnamed Item
• Optimal design and control of queues
• Balancing staffing and switching costs in a service center with flexible servers
• A queueing control model for retail services having back room operations and cross-trained workers
• Optimal management of cross-trained workers in services with negligible switching costs
• A Constraint Programming Approach for Solving a Queueing Design and Control Problem
• Service-Level Differentiation in Call Centers with Fully Flexible Servers
• Staffing Multiskill Call Centers via Linear Programming and Simulation
• Modeling and analysis of flexible queueing systems
• M/M/1 Queueing Decision Processes with Monotone Hysteretic Optimal Policies
• Solving a Stochastic Queueing Control Problem with Constraint Programming
• Allocation Processes with Variable Channel Queues
• Workforce cross-training decisions in field service systems with two job types
• Queuing With Fixed and Variable Channels
• On queueing systems with variable service capacities

This page was built for publication: An extended queueing control model for facilities with front room and back room operations and mixed-skilled workers