Dependence of performance indices of a call center on the distribution of calls' sojourn time in the orbit

DOI10.1007/S10559-009-9095-3zbMath1185.68121OpenAlexW2033811085MaRDI QIDQ1040395

S. V. Pustova

Publication date: 24 November 2009

Published in: Cybernetics and Systems Analysis (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/s10559-009-9095-3

zbMATH Keywords

call centerretrial queuing system

Mathematics Subject Classification ID

Performance evaluation, queueing, and scheduling in the context of computer systems (68M20)

Related Items (2)

Lakatos queuing systems, their generalization and application ⋮ Investigation of call centers as retrial queuing systems

Cites Work

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• Stability condition for M/D/1 retrial queueing system with a limited waiting time
• The impact of retrials on call center performance
• Stability conditions for some typical retrial queues
• Retrial Queues

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