Agent scheduling in a multiskill call center

DOI10.1007/S10288-008-0078-4zbMath1178.37115OpenAlexW2154888004MaRDI QIDQ1040727

Ornella Pisacane

Publication date: 25 November 2009

Published in: 4OR (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/s10288-008-0078-4

zbMATH Keywords

linear programminginteger programmingscheduling problemcall center

Mathematics Subject Classification ID

Integer programming (90C10) Linear programming (90C05) Search theory (90B40) Deterministic scheduling theory in operations research (90B35) Stochastic scheduling theory in operations research (90B36) Simulation of dynamical systems (37M05) Applications of operator theory in optimization, convex analysis, mathematical programming, economics (47N10)

Uses Software

• ContactCenters

Cites Work

• Staffing Multiskill Call Centers via Linear Programming and Simulation

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