Optimizing daily agent scheduling in a multiskill call center
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Publication:1044109
DOI10.1016/j.ejor.2009.01.042zbMath1177.90262OpenAlexW2166507149MaRDI QIDQ1044109
Ornella Pisacane, Wyean Chan, Michel Gendreau, Pierre L'Ecuyer, Athanassios N. Avramidis
Publication date: 10 December 2009
Published in: European Journal of Operational Research (Search for Journal in Brave)
Full work available at URL: https://eprints.soton.ac.uk/149997/1/scheduling-multiskill_EJOR.pdf
Stochastic programming (90C15) Deterministic scheduling theory in operations research (90B35) Case-oriented studies in operations research (90B90)
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Uses Software
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