Customer satisfaction evaluation. Methods for measuring and implementing service quality.

DOI10.1007/978-1-4419-1640-2zbMath1198.91006OpenAlexW2479375850MaRDI QIDQ1046942

Yiannis Siskos, Evangelos Grigoroudis

Publication date: 30 December 2009

Published in: International Series in Operations Research \& Management Science (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/978-1-4419-1640-2

zbMATH Keywords

stability analysisinformation systemsmathematical modellingbusiness organizationcustomer satisfaction barometersmulticriteria satisfaction analysis

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50) Research exposition (monographs, survey articles) pertaining to game theory, economics, and finance (91-02) Research exposition (monographs, survey articles) pertaining to operations research and mathematical programming (90-02) Mathematical sociology (including anthropology) (91D99)

Related Items (12)

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Uses Software

• MARKEX

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