Mathematical models of service

DOI10.1016/0377-2217(95)00316-9zbMath0924.90052OpenAlexW2165819032WikidataQ122859930 ScholiaQ122859930MaRDI QIDQ1278234

Roland T. Rust, Richard D. Metters

Publication date: 22 February 1999

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/0377-2217(95)00316-9

zbMATH Keywords

customer retentionservice qualityservicecustomer satisfactionreturn on quality (ROQ)service productivity

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Related Items (1)

Customer attrition analysis for financial services using proportional hazard models

Cites Work

• Unnamed Item
• Measuring the efficiency of decision making units
• Partial likelihood
• Quantitative Methods in Credit Management: A Survey
• Notes: Categorical Outputs in Data Envelopment Analysis
• Airline Seat Allocation with Multiple Nested Fare Classes
• On the Use of Ordinal Data in Data Envelopment Analysis

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