Models and approximations for call center design

DOI10.1023/A:1024501601020zbMath1026.60103OpenAlexW83704962MaRDI QIDQ1405350

David L. Jagerman, Benjamin Melamed

Publication date: 25 August 2003

Published in: Methodology and Computing in Applied Probability (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1023/a:1024501601020

zbMATH Keywords

analytic approximation\(\text{M/G/}n\) queuesmultiple customer streamspriority scaling-Erlang approximation

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Applications of Markov renewal processes (reliability, queueing networks, etc.) (60K20) Applications of queueing theory (congestion, allocation, storage, traffic, etc.) (60K30)

Related Items (5)

Coping with production time variability via dynamic lead-time quotation ⋮ Approximations for the \(M/GI/N +GI\) type call center ⋮ An approximation for multi-server queues with deterministic reneging times ⋮ Approximations for the waiting-time distribution in an \(M/PH/c\) priority queue ⋮ Waiting and sojourn times in a multi-server queue with mixed priorities

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