Performance analysis and optimization of inbound call centers
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Publication:1407805
zbMath1038.90049MaRDI QIDQ1407805
Publication date: 21 September 2003
Published in: Lecture Notes in Economics and Mathematical Systems (Search for Journal in Brave)
Communication networks in operations research (90B18) Management decision making, including multiple objectives (90B50) Queues and service in operations research (90B22) Research exposition (monographs, survey articles) pertaining to operations research and mathematical programming (90-02) Operations research and management science (90B99)
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