A balanced scorecard analysis of performance metrics.

DOI10.1016/S0377-2217(03)00179-6zbMath1146.91326OpenAlexW2121986945MaRDI QIDQ1420480

Surya N. Janakiraman, Constantine Konstans, Hsihui Chang, Rajiv D. Banker

Publication date: 2 February 2004

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/s0377-2217(03)00179-6

zbMATH Keywords

Data envelopment analysisTelecommunicationsBalanced scorecardPerformance metrics

Mathematics Subject Classification ID

Decision theory (91B06)

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Cites Work

• Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis
• Measuring the efficiency of decision making units
• Maximum Likelihood, Consistency and Data Envelopment Analysis: A Statistical Foundation
• Unnamed Item

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