Benefits of providing amenities to impatient waiting customers.

DOI10.1016/S0305-0548(02)00142-9zbMath1105.90309OpenAlexW2046637466MaRDI QIDQ1422377

Jihong Ou, B. Madhu Rao

Publication date: 14 February 2004

Published in: Computers \& Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/s0305-0548(02)00142-9

zbMATH Keywords

Impatient customersAmenitiesRenegingWaiting lines

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50) Queues and service in operations research (90B22)

Related Items (1)

Deposit Design for a Production System with Impatient Customers

Cites Work

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• The Markovian Queue with Bounded Waiting time
• Reneging Phenomena in Single Channel Queues
• Queuing with Impatient Customers and Indifferent Clerks
• Queuing with Impatient Customers and Ordered Service

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