TELOS: a customer satisfaction evaluation software

DOI10.1016/S0305-0548(99)00119-7zbMath1054.90611OpenAlexW1999322076WikidataQ126459423 ScholiaQ126459423MaRDI QIDQ1569915

Olivier Saurais, Evangelos Grigoroudis, Yiannis Siskos

Publication date: 2000

Published in: Computers \& Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/s0305-0548(99)00119-7

Mathematics Subject Classification ID

Operations research and management science (90B99)

Related Items (4)

Service Quality Evaluation in the Tourism Industry: A SWOT Analysis Approach ⋮ Customer satisfaction measurement in the private bank sector. ⋮ TELOS ⋮ Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method

Uses Software

• UTA Plus

Cites Work

• Assessing a set of additive utility functions for multicriteria decision- making, the UTA method
• Measuring customer satisfaction using a collective preference disaggregation model
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