Development of a workforce management system for a customer hotline service
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Publication:1577380
DOI10.1016/S0305-0548(99)00072-6zbMath0970.90039OpenAlexW2093769851MaRDI QIDQ1577380
Publication date: 4 September 2000
Published in: Computers \& Operations Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1016/s0305-0548(99)00072-6
Management decision making, including multiple objectives (90B50) Deterministic scheduling theory in operations research (90B35)
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Cites Work
