Using fuzzy numbers to evaluate perceived service quality

DOI10.1016/S0165-0114(98)00239-5zbMath0976.90023WikidataQ127443435 ScholiaQ127443435MaRDI QIDQ1590618

Hui-Hua Tsai, Cheng-Ju Chien

Publication date: 21 December 2000

Published in: Fuzzy Sets and Systems (Search for Journal in Brave)

zbMATH Keywords

possibility theoryfuzzy numberHamming distanceservice qualityretail store

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Fuzzy and other nonstochastic uncertainty mathematical programming (90C70)

Related Items (6)

A soft computing method for selecting evaluation criteria of service quality ⋮ Supplier selection and order allocation with green criteria: an MCDM and multi-objective optimization approach ⋮ Generalized cross entropy method for analysing the SERVQUAL model ⋮ A new algorithm to compute Pareto-optimal paths in a multi objective fuzzy weighted network ⋮ The evaluation of service quality using generalized Choquet integral ⋮ Using signed distance and order statistics method for fuzzy evaluation of service quality

Cites Work

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