A survey analysis of service quality for domestic airlines
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Publication:1600963
DOI10.1016/S0377-2217(01)00148-5zbMath1008.90513MaRDI QIDQ1600963
Chung-Hsing Yeh, Yu-Hern Chang
Publication date: 16 June 2002
Published in: European Journal of Operational Research (Search for Journal in Brave)
Management decision making, including multiple objectives (90B50) Queues and service in operations research (90B22) Research exposition (monographs, survey articles) pertaining to operations research and mathematical programming (90-02)
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