Mathematical models and solution approach for cross-training staff scheduling at call centers
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Publication:1652427
DOI10.1016/j.cor.2016.07.001zbMath1391.90280OpenAlexW2485098959MaRDI QIDQ1652427
Gamze Kilincli Taskiran, Xinhui Zhang
Publication date: 11 July 2018
Published in: Computers \& Operations Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1016/j.cor.2016.07.001
Integer programming (90C10) Deterministic scheduling theory in operations research (90B35) Theory of organizations, manpower planning in operations research (90B70)
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Uses Software
Cites Work
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- Development and evaluation of an assignment heuristic for allocating cross-trained workers
- Staff scheduling at the United States postal Service
- Personnel scheduling: a literature review
- Workforce planning at USPS mail processing and distribution centers using stochastic optimization
- Personnel Tour Scheduling When Starting-Time Restrictions Are Present
- Call-Center Labor Cross-Training: It’s a Small World After All
- Cross-Utilization of Workers Whose Capabilities Differ
- Solving Large-Scale Tour Scheduling Problems
- Logistics and matter-element models based on firm innovative supply chains
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