A retrial queueing system with a variable number of active servers: dynamic manpower planning in a call center

DOI10.1007/978-3-319-93736-6_3zbMath1397.90130OpenAlexW2805628622MaRDI QIDQ1673475

R. D. Nobel

Publication date: 12 September 2018

Full work available at URL: https://doi.org/10.1007/978-3-319-93736-6_3

zbMATH Keywords

semi-Markov decision modelretrial queueing modelfictitious decision epochs

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22) Markov and semi-Markov decision processes (90C40)

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