Reservation, a tool to reduce the balking effect and the probability of delay

DOI10.1016/J.ORL.2017.09.003zbMath1409.90065OpenAlexW2760548307MaRDI QIDQ1728361

Benjamin Legros

Publication date: 22 February 2019

Published in: Operations Research Letters (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.orl.2017.09.003

zbMATH Keywords

queuebalkingthreshold policyreservation

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22) Applications of continuous-time Markov processes on discrete state spaces (60J28)

Related Items (5)

The transient blended queue ⋮ Dynamic policy for idling time preservation ⋮ Dynamic repositioning strategy in a bike-sharing system; how to prioritize and how to rebalance a bike station ⋮ On the scheduling of operations in a chat contact center ⋮ Reservation

Cites Work

• Markov chain models of a telephone call center with call blending
• Cyclic reservation schemes for efficient operation of multiple-queue single-server systems
• A Call-Routing Problem with Service-Level Constraints
• Control of a Heterogeneous Two-Server Exponential Queueing System
• A discrete-time analysis of the cyclic reservation multiple access protocol
• Queueing model for call blending in call centers
• OPTIMIZATION OF OVERFLOW POLICIES IN CALL CENTERS
• On Poisson Queue with Two Heterogeneous Servers
• Statistical Analysis of a Telephone Call Center
• Monotone control of queueing systems with heterogeneous servers

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