Exact analysis for multiserver queueing systems with cross selling
From MaRDI portal
Publication:1730703
DOI10.1007/s10479-018-2924-xzbMath1409.60130OpenAlexW2807325595WikidataQ129713192 ScholiaQ129713192MaRDI QIDQ1730703
Uri Yechiali, Efrat Perel, Mor Armony, Nir Perel
Publication date: 6 March 2019
Published in: Annals of Operations Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s10479-018-2924-x
Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)
Related Items (2)
EXPLICIT SOLUTIONS FOR CONTINUOUS-TIME QBD PROCESSES BY USING RELATIONS BETWEEN MATRIX GEOMETRIC ANALYSIS AND THE PROBABILITY GENERATING FUNCTIONS METHOD ⋮ A queueing-inventory model with skeptical and trusting customers
Cites Work
- Unnamed Item
- The Israeli queue with retrials
- Multi-server queueing systems with cooperation of the servers
- Queues where customers of one queue act as servers of the other queue
- Routing in queues with delayed information
- A queueing system with decomposed service and inventoried preliminary services
- The Israeli Queue with Priorities
- ON CUSTOMERS ACTING AS SERVERS
- AN M/M/1 QUEUE IN RANDOM ENVIRONMENT WITH DISASTERS
- Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services
- Design and Analysis of Diagnostic Service Centers
- Service-Level Differentiation in Call Centers with Fully Flexible Servers
- Responding to Unexpected Overloads in Large-Scale Service Systems
- Two-queue polling systems with switching policy based on the queue that is not being served
- The Benefit of Introducing Variability in Single-Server Queues with Application to Quality-Based Service Domains
- Retrial Queueing Systems
- A Call-Routing Problem with Service-Level Constraints
- On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
- Introduction to Matrix Analytic Methods in Stochastic Modeling
- Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems
- Queueing model for call blending in call centers
- Contact Centers with a Call-Back Option and Real-Time Delay Information
This page was built for publication: Exact analysis for multiserver queueing systems with cross selling
