An action-research based instrument for monitoring continuous quality improvement

DOI10.1016/J.EJOR.2004.02.013zbMath1064.90532OpenAlexW2048174815MaRDI QIDQ1780738

Victor R. Prybutok, Ranga V. Ramasesh

Publication date: 13 June 2005

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.ejor.2004.02.013

zbMATH Keywords

Continuous quality improvementMeasurement of perception of quality practicesQuality managementSurvey instrument design

Mathematics Subject Classification ID

Production models (90B30) Case-oriented studies in operations research (90B90)

Related Items (2)

The evolution of manufacturing cells: an action research study ⋮ Management and takeover decisions

Cites Work

• The longitudinal effects of the ISO 9000 certification process on business performance
• Coefficient alpha and the internal structure of tests

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