A machine learning approach to process improvement in a telecommunications company

DOI10.1007/BF02187325zbMath0858.90089OpenAlexW1980424366MaRDI QIDQ1815826

Tony Cox, George I. Bell

Publication date: 23 March 1997

Published in: Annals of Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/bf02187325

zbMATH Keywords

artificial intelligenceheuristic optimizationmachine learningquality improvementservice industrycustomer service measures

Mathematics Subject Classification ID

Learning and adaptive systems in artificial intelligence (68T05) Communication networks in operations research (90B18) Queues and service in operations research (90B22) Case-oriented studies in operations research (90B90)

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