Queueing models of call centers: An introduction
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Publication:1854722
DOI10.1023/A:1020949626017zbMath1013.90090OpenAlexW1608666872MaRDI QIDQ1854722
Publication date: 27 January 2003
Published in: Annals of Operations Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1023/a:1020949626017
Management decision making, including multiple objectives (90B50) Queues and service in operations research (90B22) Case-oriented studies in operations research (90B90)
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