The longitudinal effects of the ISO 9000 certification process on business performance

DOI10.1016/S0377-2217(02)00252-7zbMath1037.90563OpenAlexW2055044718MaRDI QIDQ1869677

Amrik S. Sohal, Milé Terziovski, Damien Power

Publication date: 28 April 2003

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/s0377-2217(02)00252-7

zbMATH Keywords

certificationAustraliabusiness performanceISO 9000

Mathematics Subject Classification ID

Case-oriented studies in operations research (90B90)

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An action-research based instrument for monitoring continuous quality improvement

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