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A service quality and success model for the information service industry - MaRDI portal

A service quality and success model for the information service industry

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Publication:1877901

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DOI10.1016/S0377-2217(03)00125-5zbMath1056.90083MaRDI QIDQ1877901

Hollis Landrum, Victor R. Prybutok

Publication date: 19 August 2004

Published in: European Journal of Operational Research (Search for Journal in Brave)

zbMATH Keywords

Quality management Service operations Information services Service quality

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50)

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