Approximation and analysis of a call center with flexible and specialized servers

DOI10.1007/s00291-004-0163-9zbMath1109.90025OpenAlexW1978854416MaRDI QIDQ1881623

Robert A. Shumsky

Publication date: 5 October 2004

Published in: OR Spectrum (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/s00291-004-0163-9

zbMATH Keywords

QueueingCall centersCapacity flexibility

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

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