The impact of retrials on call center performance
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Publication:1881626
DOI10.1007/s00291-004-0165-7zbMath1109.90019OpenAlexW2127092862WikidataQ54138328 ScholiaQ54138328MaRDI QIDQ1881626
Fikri Karaesmen, Salah Aguir, O. Zeynep Akşin, Fabrice Chauvet
Publication date: 5 October 2004
Published in: OR Spectrum (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s00291-004-0165-7
Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22) Applications of queueing theory (congestion, allocation, storage, traffic, etc.) (60K30)
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