Optimal balanced control for call centers

DOI10.1007/s10479-012-1215-1zbMath1260.90116OpenAlexW2053011838MaRDI QIDQ1945068

Taoying Farenhorst-Yuan, Dinard van der Laan, Sandjai Bhulai, Bernd F. Heidergott

Publication date: 2 April 2013

Published in: Annals of Operations Research (Search for Journal in Brave)

Full work available at URL: http://papers.tinbergen.nl/10013.pdf

zbMATH Keywords

optimizationcall centermeasure-valued differentiationbalanced sequence

Mathematics Subject Classification ID

Discrete location and assignment (90B80)

Related Items (5)

Assigning multiple job types to parallel specialized servers ⋮ Asymptotically optimal open-loop load balancing ⋮ Dynamic policy for idling time preservation ⋮ Control of parallel non-observable queues: asymptotic equivalence and optimality of periodic policies ⋮ A Genetic Algorithm for Finding Good Balanced Sequences in a Customer Assignment Problem with no State Information

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