On a two-queue priority system with impatience and its application to a call center

DOI10.1023/A:1010009304213zbMath0948.60087OpenAlexW1494635895MaRDI QIDQ1961838

Manfred Brandt, Andreas Brandt

Publication date: 19 November 2000

Published in: Methodology and Computing in Applied Probability (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1023/a:1010009304213

zbMATH Keywords

waiting time distributionimpatienceapproximate systemoccupancy distributioncall center applicationM(n)/M(n)/s+GImany-serverserver reservation

Mathematics Subject Classification ID

Stationary stochastic processes (60G10) Queueing theory (aspects of probability theory) (60K25) Performance evaluation, queueing, and scheduling in the context of computer systems (68M20)

Related Items (14)

Some aspects of balking and reneging in finite buffer queues ⋮ Markov chain models of a telephone call center with call blending ⋮ Dynamic policy for idling time preservation ⋮ On the interaction between retrials and sizing of call centers ⋮ On priority queues with impatient customers ⋮ An \(\mathrm{M}/\mathrm{PH}/K\) queue with constant impatient time ⋮ Front-office multitasking between service encounters and back-office tasks ⋮ A RETRIAL QUEUEING MODEL WITH MAP ARRIVALS, CATASTROPHIC FAILURES WITH REPAIRS, AND CUSTOMER IMPATIENCE ⋮ How pre-emptive priority affects completion rate in an M/M/1 queue with Poisson reneging ⋮ On the stationary distribution of queue lengths in a multi-class priority queueing system with customer transfers ⋮ On first-come, first-served queues with two classes of impatient customers ⋮ WAITING TIME ANALYSIS OF MULTI-CLASS QUEUES WITH IMPATIENT CUSTOMERS ⋮ Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue ⋮ Dynamic routing in large-scale service systems with heterogeneous servers

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