Sharing delay information in service systems: a literature survey
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Publication:1992144
DOI10.1007/S11134-018-9577-YzbMath1405.90005OpenAlexW2795284296WikidataQ130018204 ScholiaQ130018204MaRDI QIDQ1992144
Publication date: 2 November 2018
Published in: Queueing Systems (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s11134-018-9577-y
Management decision making, including multiple objectives (90B50) Queues and service in operations research (90B22) Research exposition (monographs, survey articles) pertaining to operations research and mathematical programming (90-02)
Related Items (18)
Queues with Delayed Information: A Dynamical Systems Perspective ⋮ Equilibrium joining strategies of delay-sensitive customers in a queueing system with service quality feedback ⋮ The effect of customer awareness on priority queues ⋮ Examining the dynamics of reactive capacity allocation through a chaos Lens ⋮ Statistical theory powering data science ⋮ Visualizing the Implicit Model Selection Tradeoff ⋮ Applications of fluid models in service operations management ⋮ Patient diversion using real-time delay predictions across healthcare facility networks ⋮ Equilibrium queueing strategies in M/G/1 queues with the reference time effect ⋮ Strategic behavior of customers and optimal control for batch service polling systems with priorities ⋮ A broad view of queueing theory through one issue ⋮ Strategic customer behavior in a queueing system with alternating information structure ⋮ Optimal customer behavior in observable and unobservable discrete-time queues ⋮ Editorial introduction to the special issue on `Strategic queueing: game-theoretic models in queueing theory'. I ⋮ Deterministic state-based information disclosure policies and social welfare maximization in strategic queueing systems ⋮ Customer behavior analysis in ticket windows at scenic spots from game-theoretic perspective ⋮ Economies-of-Scale in Many-Server Queueing Systems: Tutorial and Partial Review of the QED Halfin--Whitt Heavy-Traffic Regime ⋮ Optimal pricing and service capacity management for a matching queue problem with loss-averse customers
Cites Work
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- Data-stories about (im)patient customers in tele-queues
- Equilibrium analysis of the observable queues with balking and delayed repairs
- Optimal balking strategies and pricing for the single server Markovian queue with compartmented waiting space
- The effects of the availability of waiting-time information on a balking queue
- To queue or not to queue: equilibrium behavior in queueing systems.
- Rational abandonment from tele-queues: nonlinear waiting costs with heterogeneous preferences
- Equilibrium strategies for queues with impatient customers
- Comparisons between observable and unobservable M/M/1 queues with respect to optimal customer behavior
- Equilibrium customer strategies in a single server Markovian queue with setup times
- Equilibrium balking strategies in the observable single-server queue with breakdowns and repairs
- Stochastic-Process Limits
- Admission Control to an M/M/1 Queue with Partial Information
- Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity
- The Impact of Delaying the Delay Announcements
- “We Will Be Right with You”: Managing Customer Expectations with Vague Promises and Cheap Talk
- Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments
- Engineering Solution of a Basic Call-Center Model
- Analysis and Comparison of Queues with Different Levels of Delay Information
- Improving Service by Informing Customers About Anticipated Delays
- Predicting Queueing Delays
- Real-Time Delay Estimation in Overloaded Multiserver Queues with Abandonments
- THE IMPACTS OF CUSTOMERS’ DELAY-RISK SENSITIVITIES ON A QUEUE WITH BALKING
- Rational Queueing
- On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
- Heavy-Traffic Limits for Queues with Many Exponential Servers
- Optimal Priority-Purchasing and Pricing Decisions in Nonmonopoly and Monopoly Queues
- Congestion Tolls for Poisson Queuing Processes
- Equilibrium strategies and the value of information in a two line queueing system with threshold jockeying
- Refined Models for Efficiency-Driven Queues with Applications to Delay Announcements and Staffing
- The Impact of Inspection Cost on Equilibrium, Revenue, and Social Welfare in a Single-Server Queue
- Quoting Customer Lead Times
- The Impact of Delay Announcements in Many-Server Queues with Abandonment
- Contact Centers with a Call-Back Option and Real-Time Delay Information
- The effects of information on a queue with balking and phase‐type service times
- INFORMATION AND UNCERTAINTY IN A QUEUING SYSTEM
- The Regulation of Queue Size by Levying Tolls
- A model for rational abandonments from invisible queues
- Homogeneous customers renege from invisible queues at random times under deteriorating waiting conditions
- On Accommodating Customer Flexibility in Service Systems
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