Front-office multitasking between service encounters and back-office tasks

DOI10.1016/j.ejor.2020.04.048zbMath1487.90222OpenAlexW3021590046MaRDI QIDQ2023983

Ger Koole, O. Zeynep Akşin, Oualid Jouini, Benjamin Legros

Publication date: 3 May 2021

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.ejor.2020.04.048

zbMATH Keywords

multitaskingcase-manager systemfront-office service workqueueing system control

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)

Related Items (1)

Dynamic policy for idling time preservation

Cites Work

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